Good Morning, With the recent focus on “Adverse Action”, turn down or credit denial letters I agree with Jim Mitchell, we need some clarification. We have been educating our dealers including our BHPH dealers to follow these steps. 1. A credit application is completed. 2. The customer is turned down by a lender or the [...]

Are there any regulations governing the amount of cash a dealer can refund to the customer if the check presented is more than the purchase price? Example: BHPH dealer cashes checks as a normal part of business. Customer purchases a car for $12,000 but presents a company check for $20,000. The check is good; the [...]

The Milby Group congratulates Monica Mullins of USA Motorcars in Cleveland, Ohio. Monica is the winner of the Free F&I Training Class drawing at Columbus Fair Auto Auction during the TARP Program.