Through the years, Keith has ended his presentations with an open Q&A session, where anything goes. These sessions became so popular (ruining numerous meeting schedules along the way) that he developed "Ask the Car Counselor" to make the Q&A session an event in itself.

At the suggestion of friends, he took the show on the road to 97.1 FM in Amarillo, Texas and The Car Counselor radio program was born. Live broadcasts of The Car Counselor over the Internet soon followed. The Car Counselor has answered questions for dealers and consumers from across the country on a wide variety of topics related to motor vehicle dealerships and the car buying process. And now, here is all of the information in one place for you. Select the topic under the Dealer or Consumer headings that pertains to your question and a menu will appear. Select a question from the menu and get your answer.

DEALER QUESTIONS CONSUMER QUESTIONS
PAPERWORK - DOCUMENTS
PAPERWORK - PROCESS
F&I FINANCING
F&I PRODUCT SALES
F&I MENU SELLING
THE SALES PROCESS
USED CAR DEPARTMENT
USED CAR DEPT FTC STICKER
ADVERTISING
OPERATIONS
BUY HERE - PAY HERE
INTERNET SALES
WHO AND WHERE TO BUY FROM
WHAT CAR TO BUY
HOW TO RESOLVE A PROBLEM
SELLING/TRADING IN YOUR CAR
A VEHICLE'S HISTORY
FINANCING
WARRANTIES, SERVICE CONTRACTS, AND INSURANCE
THE CAR BUYING PROCESS
BUYING AND SELLING ONLINE

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