Question:  I want to emphasize the importance of compliance to my employees, but it’s hard to explain.  Can you help me with the message?

Answer:  When explaining compliance, it has to be more than just a word.  Tell them your goal is to have your dealership’s paperwork, policies, practices and procedures all in accordance with the law.  They must recognize that compliance is an ongoing process that must be monitored, updated and managed.  Lastly, to be effective, your people, paperwork and automated systems must work together.